Guest Handling Procedures

· Should be open before it is presented

· Carry the menu on the flat of the left arm

· Present the menu to the guest’s right hand side

· Suggest items which do not appear in the menu

What is appropriate for the above statement?

• Taking orders and recommending dishes

• Serving food and beverage

• Guest seating

• Presenting a menu

Rearrange the service sequence below according to the sequence.

i. Serving food & beverage, Taking orders & recommending dishes, Presenting & describing the menu, Water service, Unfold napkin, Guest seating, Guest greeting

ii. Guest greeting, Serving food & beverage, Guest seating, Taking orders & recommending dishes, Unfold napkin, Presenting & describing the menu, Water service

iii. Guest greeting, Guest seating, Unfold napkin, Water service, Presenting & describing the menu, Taking orders & recommending dishes, Serving food & beverage

iv. Serving food & beverage, Guest greeting, Guest seating, Taking orders & recommending dishes, Unfold napkin, Presenting & describing the menu, Water service

• i

• ii

• iii

• iv

What is the procedure of serving water?

i. Move anti-clockwise around the table pouring the water

ii. Water is poured from the guests's left hand side

iii. Serving the host first

iv. The water glass is positioned above the table knife

• i and ii

• ii and iii

• i and iv

• iii and iv

There is the procedure we need in service sequence, except...

• presenting and describing the menu

• clearing the table

• serving gear

• handling bills

When we serve the water, we need to pour at the...

• right side

• left side

• behind side

What is the meaning of serving?

• Take the order of the guest

• Preparation mainly area and keeps all the equipment

• Approach and excuse to the guess

• Bringing the food and beverage order to the guest

After pouring the water, menu will be given to the guest. After that, what we should do?

• Seating the guest

• Serving food and beverage

• Clearing the table

• Presenting the menu

Another name for 'serve left' or 'clear left' is...

• liquid

• solid

When presenting the menu, who must to standing at the...

• guest's right hand side

• guest's left hand side

• behind guest

On arrival the guests, the waiter will give a welcoming drink.

When we must to clear the welcoming drink glass?

• Before serve the appetizer

• After serve the appetizer

• After serve the main course

• After serve the dessert