Guest Handling Procedures

Guest Handling Procedures

University

10 Qs

quiz-placeholder

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Guest Handling Procedures

Guest Handling Procedures

Assessment

Quiz

Education

University

Hard

Used 40+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

· Should be open before it is presented

· Carry the menu on the flat of the left arm

· Present the menu to the guest’s right hand side

· Suggest items which do not appear in the menu


What is appropriate for the above statement?

Taking orders and recommending dishes

Serving food and beverage

Guest seating

Presenting a menu

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Rearrange the service sequence below according to the sequence.


i. Serving food & beverage, Taking orders & recommending dishes, Presenting & describing the menu, Water service, Unfold napkin, Guest seating, Guest greeting

ii. Guest greeting, Serving food & beverage, Guest seating, Taking orders & recommending dishes, Unfold napkin, Presenting & describing the menu, Water service

iii. Guest greeting, Guest seating, Unfold napkin, Water service, Presenting & describing the menu, Taking orders & recommending dishes, Serving food & beverage

iv. Serving food & beverage, Guest greeting, Guest seating, Taking orders & recommending dishes, Unfold napkin, Presenting & describing the menu, Water service

i

ii

iii

iv

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the procedure of serving water?


i. Move anti-clockwise around the table pouring the water

ii. Water is poured from the guests's left hand side

iii. Serving the host first

iv. The water glass is positioned above the table knife

i and ii

ii and iii

i and iv

iii and iv

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

There is the procedure we need in service sequence, except...

presenting and describing the menu

clearing the table

serving gear

handling bills

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When we serve the water, we need to pour at the...

right side

left side

behind side

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the meaning of serving?

Take the order of the guest

Preparation mainly area and keeps all the equipment

Approach and excuse to the guess

Bringing the food and beverage order to the guest

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

After pouring the water, menu will be given to the guest. After that, what we should do?

Seating the guest

Serving food and beverage

Clearing the table

Presenting the menu

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