Personal Management Skills - Time Management & Problem Solving

1. Why is the evaluation step an important part of the problem solving method?

• To determine whether the solution was successful or if another solution would have worked better

• To prove to others that your decision was correct

• To prevent the problem from happening again

• All of the above

2. Adrian uses the problem solving method to solve a problem. After she implements her solution, she discovers that her strategy did not work. What should she do next?

• Repeat the unsuccessful strategy

• Give up and let someone else fix the problem

• Evaluate the results and create a new solution

3. When solving a problem in a group situation, which of the following traits should be demonstrated?

• Compromise

• Stubbornness

• Inflexibility

• Independence

4. The office manager, Karen, must solve a scheduling problem that affects the entire team. What should Karen consider before she implements a solution?

• Is this the best solution for me?

• Is this the best solution for the entire team?

• Is this the best solution for the management?

5. Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?

• Prioritize tasks.

• Do not schedule any breaks

• Plan personal business during the work day

• All of the above

6. Problem solving is the ability to analyze a situation by looking at ____.

• The insignificant details

• The big picture

• The obvious answer

• The problem

7. Which of the following is an example of a time management tool?

• Notebook

• Calculator

• Fax machine

• Daily planner

8. What should an employee do if a goal fails to be accomplished?

• Ignore the failure and move on to another goal.

• Evaluate the goal and determine the reason for failure.

• Become frustrated and quit the job

9. What is the first step in the problem solving method?

• Name possible solutions

• Make a plan

• Identify the problem

• Evaluate the result

10. Which of the following is true?

• You should initially plan your schedule assuming that everything will go as planned.

• You can learn from failures.

• Your supervisor will always take time to recognize your achievements

• You should plan to do difficult tasks during your least productive hours