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MSS Review Pueblo

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12th Grade

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MSS Review Pueblo
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15 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What are the benefits to using the Clarify NBA (Next Best Action) tab? Select all that apply:

Meet/Exceed sales target, focus on the customers with highest probability to purchase.


Efficiently manage your time.

Ability to prioritize your offers.

Allows you to monitor your sales performance.

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following are DTV Features ? Select Two

72 hour rewind

DIRECTV Everywhere

48 hour rewind

60 HD channels available

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

AT&T Next allows customers to purchase smartphones at the Manufacturer's Suggested Retail Price (MSRP) with a monthly installment option. Which of the following are current Next installment options? (SELECT TWO)

AT&T Next

AT&T Next 12 with Down Payment

AT&T Next Every Year

AT&T Next 18

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Choose the statement below that best describes an effective transition to sales.

“I’m so glad I was able to help you with the question you had on your bill. While reviewing your account, I noticed you have

gone over your data bucket for the last two months. Do you anticipate that you will continue to use the same amount of data

going forward?”

“I’m so glad I was able to help you with your bill questions. If you ever need any additional assistance or have questions about our products and services, please let us know and we will be happy to help you.”

“I’m so glad I was able to help you with your bill questions. I see you don’t currently have our insurance coverage for your device. If you ever want to add that, just give us a call back.”

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The AT&T Unlimited Plan requires customers to remain on either DIRECTV or U-verse TV service or they lose eligibility for the plan.

True

False

6.

MULTIPLE SELECT QUESTION

1 min • 1 pt

According to the Customer Privacy Policy or the Customer Proprietary Network Information (CPNI) Decision Flow, which of the following are examples of CPNI? Select all that apply

Wireless plan and usage

Call detail information

Customer's name

Account balance

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The customer is a serious iPhone fan. They would like to have the newest device every year. Which upgrade option is best for this customer?

AT&T Next Installment Plan

Manager Exception

Early Upgrade

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