MSS Review Pueblo

What are the benefits to using the Clarify NBA (Next Best Action) tab? Select all that apply:

• Meet/Exceed sales target, focus on the customers with highest probability to purchase.

  
  

• Efficiently manage your time.

• Ability to prioritize your offers.

• Allows you to monitor your sales performance.

Which of the following are DTV Features ? Select Two

• 72 hour rewind

• DIRECTV Everywhere

• 48 hour rewind

• 60 HD channels available

AT&T Next allows customers to purchase smartphones at the Manufacturer's Suggested Retail Price (MSRP) with a monthly installment option. Which of the following are current Next installment options? (SELECT TWO)

• AT&T Next

• AT&T Next 12 with Down Payment

• AT&T Next Every Year

• AT&T Next 18

Choose the statement below that best describes an effective transition to sales.

• “I’m so glad I was able to help you with the question you had on your bill. While reviewing your account, I noticed you have

  gone over your data bucket for the last two months. Do you anticipate that you will continue to use the same amount of data

  going forward?”

• “I’m so glad I was able to help you with your bill questions. If you ever need any additional assistance or have questions about our products and services, please let us know and we will be happy to help you.”

• “I’m so glad I was able to help you with your bill questions. I see you don’t currently have our insurance coverage for your device. If you ever want to add that, just give us a call back.”

The AT&T Unlimited Plan requires customers to remain on either DIRECTV or U-verse TV service or they lose eligibility for the plan.

• True

• False

According to the Customer Privacy Policy or the Customer Proprietary Network Information (CPNI) Decision Flow, which of the following are examples of CPNI? Select all that apply

• Wireless plan and usage

• Call detail information

• Customer's name

• Account balance

The customer is a serious iPhone fan. They would like to have the newest device every year. Which upgrade option is best for this customer?

• AT&T Next Installment Plan

• Manager Exception

• Early Upgrade

Choose the statements below that are TRUE about U-verse Internet. (SELECT TWO)

• Downstream speeds up to 50 Mbps, fast movie and music downloads

• Up to 6 e-mail accounts with virtually unlimited storage

• Personal Wi-Fi hotspot at home, access to the entire AT&T national Wi-Fi network

• Downstream speeds up to 75 Mbps, fast movie and music downloads

___________ help you gather more information about the customer’s current situation, wants and needs and can assist you with providing a detailed recommendation.

• Sales Transition Statements

• Discovery Questions

• Closing the Sale

• Overcoming Objections

How does using myCSP make your job easier? Select all that apply

• myCSP makes search suggestions while you type.

• The home page has the most recent and unread urgent updates.

• Saving articles is as easy as clicking bookmark.

• notating the customers account for you