100818 SELLING POP QUIZ from mega PJ

All are steps of the CLOSE component of selling EXCEPT

• Complete the transaction

• Follow up

• Present the product

• Close the sale

The last stage of the selling process is

• presentation

• close

• greeting

• handling objections

The close occurs when the customer is

• hesitant to buy

• first walks in the store

• ready to buy

• returns an item

All are examples of buying signals EXCEPT

• Walking out of the store

• Actions

• Facial expressions

• Comments

What is the difference between a credit card and a charge card?

• A credit card can only be used in the store that issued it

• A charge card can be used anywhere and a credit card cannot

• A charge card can only be used in the store that issued it

• There is no difference between the two cards

The type of close involving the customer giving many positive buying signals

• Choice Close

• Close on an Objection

• Direct Close

• Service Close

The type of close involving limited product supply and an urgent need to purchase

• Close on an Objection

• Summarize then Close

• Direct Close

• Standing Room Only Close

The type of close involving the customer giving positive buying signals except for ONE objection

• Direct Close

• Summarize then Close

• Choice Close

• Close on an Objection

The type of close involving the salesperson helping the customer narrowing choices down to TWO items

• Summarize then Close

• Service Close

• Choice Close

• Direct Close

Type of close involving the customer giving positive buying signals but STILL has some hesitancy, resulting in offering an extra bonus or service.

• Choice Close

• Direct Close

• Close on an Objection

• Service Close