3. On the phone

1. A: Good morning…………?

B: You, please l would like to speak to David.

• a. Marry speaking.

• b. May l help you?

• c. How are you?

• d. l am speaking.

2.Joy will give him your ………. When he arrives.

• a. Call

• b. connect

• c. message

• d. phone

3. Just a moment. L will put you ……………

• a. out

• b. through

• c. on

• d. down

4. I’ll call …………….. later.

• a. on

• b. down

• c. back

• d. through

5. I’m …………. He’s in the meeting.

• a. sorry

• b. leave

• c. busy

• d. take

6. ……………. l have your name, please?

• a. would

• b. will

• c. How

• d. Could

7. Receiver: Could you …………. your name, please?

• a. tell

• b. give

• c. spell

• d. repeat

8. Receiver: I’m afraid he is in the meeting.

Caller: ………….

• a. Would you like to leave a message?

• b. Can l take a message?

• c. Can l leave a message?

• d. How l leave a message

9. Which sentence has the same meaning with “I’ll connect

you“.

• a. I’ll tell him when he arrives

• b. I’ll put you through

• c. I’ll call back later

• d. I’ll speak to you

10. speak/I/manager/to/can/please/the/?/,/

• a. I can to speak the manager,please?

• b. The manager can speak to I,please?

• c. Can I speak to the manager ,please?

• d. Can I please speak to the manager?