CC45 1.02 Review

When answering the phone at work, it is appropriate to:

• chew gum

• use slang terms

• identify oneself and the company

• place the caller on hold immediately

The words "To," "From," "Date," and "Subject" appear in the heading of a:

• memo

• business letter

• table of contents

• newsletter

A result of using teamwork in an organization is:

• less competition

• equal salaries

• decreased worker morale

• increased production and output

Reading is important in the workplace because of the need to read:

• Shakespeare's greatest works

• a personal text from a co-worker

• instructions from the supervisor

• TV Guide

When taking a telephone message at the workplace, it is best for the person to:

• rely on his/her memory

• write the message down

• tell the message to someone

• tell the caller to call back later

When peers at work offer suggestions to correct a weakness, a person should:

• become defensive

• ignore them

• consider their suggestions

• always accept their advice

Communication skills include:

• reading

• math

• health

• science

For the employee, teamwork usually results in:

• loss of communication

• lower self-esteem

• greater insurance coverage

• increased morale

A leader's willingness to take credit and blame for his/her actions is called:

• accountability

• decisiveness

• empathy

• vision

Why is consensus important?

• Group members can support a decision and move forward

• Group communication is weakened

• It causes resentment on part of some group members

• It allows part of the group to move forward