Unit 3 Human Relations

In the context of transactional analysis, which of the following is a characteristic of "games"?

• First-degree games are most damaging.

• Games are based on emotionless attitudes.

• Games do not provide any payoffs to any of the parties involved.

• Games involve at least one insincere statement.

Which of the following statements is true of a formal group?

• Its members don't necessarily have the final say about their membership.

• Its members are not affected by organizational boundaries.

• Its members primarily use the grapevine network to communicate official messages.

• It is typically formed around common personality traits.

In informal groups, members may come and go.

• True

• False

Written communication is a method of delivering nonverbal messages.

• True

• False

The ability to use your body or parts of your body to solve problems is known as naturalist intelligence.

• True

• False

According to Daniel Goleman, emotional competence is an extremely important factor in understanding emotional intelligence.

• true

• False

Bad situational timing can ruin an otherwise good business undertaking.

• true

• false

Which of the following is a defining characteristic of laissez-faire leaders?

• These leaders consult with followers to get information about organizational decisions but they take sole responsibility for the final decisions.

• These leaders make it very clear that they are in charge and their followers usually have little or no freedom to disagree or to disobey.

• These leaders act as representatives for the group members, while allowing them to plan, control, and complete their tasks as they wish.

• These leaders are not comfortable delegating authority and take sole responsibility for their decisions.

Which of the following is an example of nonverbal communication?

• Gestures

• E-mails

• Grapevine communication

• Letters

As a member of a newly formed group, you should consider conflicts to be a normal part of the group development process.

• true

• false