Insurance

What the protection 360 means?

• the best in class mobile protection for your device and your content

• provides customers the Premium Device Protection (PDP)

• Premium Device Protection

How much is Protection <360> for tier 5 devices?

• $14 Verify costs in C2.

• $12 Verify costs in C2.

• $15 Verify costs in C2.

What devices are covered by Device Protection for Mobile Internet? select all that apply

• Tablets (including iPads)

• Mobile Hotspot

• LineLink device

• Iphone XS Max

What is the website to view the device tier and deductible for the customer?

• my.t-mobile.com

• https://mytmoclaim.com/

• T-mobile app

What is included with AppleCare Services? select all that apply

• Hardware coverage for customer’s iPhone/iPad, battery, and included accessories

• Service at Apple Stores and Apple Authorized Service Providers, including Apple-certified repair or replacement with Express Replacement Service

• Software support for iOS, iCloud, and Apple-branded iOS apps

• Upgrade

What items does AppleCare+ provide repair or replacement coverage for, on both parts and labor, from Apple-authorized technicians?

• iPhone / iPad

• battery

• included earphones and accessories

• New device

True or False: With Device Protection, the battery, charger and SIM are only covered for loss/theft, if they are with the phone at the time of loss.

• True

• False

What are some features that are available with the T‑Mobile McAfee Security app?

• Get real-time antivirus/malware protection scans for malicious code from files, SMS, SD card, apps, and Internet downloads.

• Keep your information safe with data backup and restore.

• From the app landing page, tap Security scan > Scan now.

• Wi-Fi security informs you whether you are connected to a secure or unsecure Wi-Fi network (Android only).

What is the claim limit per year with protection 360?

• There is a 3 claim limit for each 12-month rolling period

• There is a 2 claim limit for each 12-month

• only 1

Customer is calling us to suspend the line for lost/stolen, do you need to block the IMEI? True or False

• True Doc-442656

• False Doc-442549