The message is __% spoken word

• 7

• 38

• 55

• 6

The message is __% tone of voice

• 7

• 38

• 55

• 6

The message is __% body language

• 7

• 38

• 55

• 6

types of nonverbal communication do NOT include

• contempt

• hostility

• affection

• anger

7 universally accepted emotions does NOT include

• anger

• surpise

• laziness

• disgust

• happiness

good eye contact does NOT mean

• respect

• willingness to listen

• keep communication open

• willingness to speak

not having good eye contact generally does NOT mean

• anxiety

• defenselessness

• aviodance

• disruption

nonverbal communication

• sending and receiving wordless messsages

• exchange of information using words

verbal communication

• sending and receiving wordless messsages

• exchange of information using words

Receiver

• creates the message
• analyzes the message
• route of message
• changes the message