FT.com Quiz

We can refund via cheque on the following currencies except:

• GBP

• AUD

• USD

• EUR

For Bank Transfer Refunds, we need to secure the file via what?

• CloudLock Encryption

• Salesforce Console

• New Voice Media

• LastPass

If the customer's card has expired and we need to refund, what is the best option to do?

• Update card and retry refund

• Bank Transfer

• Cancel then resubscribe

• Issue a cheque

For Bank Transfer refunds above 500 GBP, who will be the approver?

• Team Leader

• Contact Centre Manager

• Head

• Senior CSE

A registered user can access Portfolio.

• True

• False

A customer called in to enquire about getting a Trial subscription but said she will just do it online later. What will be the appropriate "Offer Provided"?

• No Conversion

• Paid Trial

• New Subscription - Premium

• None, this should be Product Education

In Salesforce, what do you call that section which gives you an overview of the Customer's Billing?

• Lighthouse Console

• Subscription View

• Licence User

• Cases

A customer called in to cancel as he is moving to a different country and will just restart the subscription there. You educated the customer about the process we can do to complete that as he will be using the same email address. What is the appropriate Case Type and Sub Type?

• Cancellation > End of Term (No Refund)

• Cancellation > Immediate (No refund)

• Subscription > Contact Details Query/Change

• Payment > Payment Details Change

A customer called in as he can't access FT. He said he is getting username/password incorrect. You walked him through in resetting the password as he didn't know how to do it on the site. What will be the Case Type and Sub Type?

• Technical > Unable to Login

• Product Education > Password Reset

• Technical > Product Not Working As Expected

• Product Education > How To Use

If the customer wants to get a licence to republish or reproduce an FT article for a specific purpose, to which team do we direct them to contact?

• Syndication Team

• Print Team

• Product Support Team

• ALS Team