FT.com Quiz
Quiz
•
Professional Development
•
Professional Development
•
Hard
Used 3+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We can refund via cheque on the following currencies except:
GBP
AUD
USD
EUR
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
For Bank Transfer Refunds, we need to secure the file via what?
CloudLock Encryption
Salesforce Console
New Voice Media
LastPass
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
If the customer's card has expired and we need to refund, what is the best option to do?
Update card and retry refund
Bank Transfer
Cancel then resubscribe
Issue a cheque
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
For Bank Transfer refunds above 500 GBP, who will be the approver?
Team Leader
Contact Centre Manager
Head
Senior CSE
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A registered user can access Portfolio.
True
False
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A customer called in to enquire about getting a Trial subscription but said she will just do it online later. What will be the appropriate "Offer Provided"?
No Conversion
Paid Trial
New Subscription - Premium
None, this should be Product Education
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
In Salesforce, what do you call that section which gives you an overview of the Customer's Billing?
Lighthouse Console
Subscription View
Licence User
Cases
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