LFT Day 5

What system is used to verify a customer?

• Clarify

• MyCSP

• Snapshot

• Myatt Zone

With DIRECTV...... one Genie HD DVR supports up to how many mini receivers?

• 4 Genie Mini receivers

• 2 Genie Mini receivers

• 6 Genie Mini receivers

• 8 Genie Mini receivers

What tool will allow you to mirror the customer's MyATT App?

• Clarify

• Snapshot

• MyATT.com

• MyATT Zone

How many shows can be recorded at once with DTV vs U-verse TV?

• 5 DTV/4 U-verse TV

• 5 DTV/5 U-verse TV

• 4 DTV/5 U-verse TV

• 4 DTV/3 U-verse TV

Which of the following channels is NOT included in the Movies Extra Pack?

• Smithsonian Channel

• HDNet Movies

• Crime & Investigation

• Disney Chanel

Which of the following are features of DTV? Select all that apply

• SportsMix

• QuickTune

• Smart Search

• DoubleTime

What are some feature of U-verse TV? Select all that apply

• Total home DVR included for life with most packages, record up to 4 shows at once and play them back from any room.

• Watch what's On Now or On Demand virtually anywhere from your computer, smartphone or tablet.

• Rich picture quality with 100% digital picture and sound and access to over 200 channels in brilliant HD.

• 2 year commitment

.

What are the 3 R's? Select all that apply

• Reason

• Recommendation

• Result

• Resolve

Which of the following are current International Plans? Select all that apply

• AT&T International Day Pass

• AT&T World Connect Advantage

• AT&T Global Pass

• AT&T Study Abroad

In which step of the promise should you ask discovery questions?

• Warmly welcome

• Uncover needs

• Sincerely thank

• Thoroughly educate