
ITE Chapter 6 Part 4
Authored by Enrique Catalan
Computers
11th - 12th Grade
Used 12+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a common step that a technician can take to determine the cause of an operating system problem?
Boot into Safe Mode to determine if the problem is driver related.
Test the power supply.
Document the time spent to resolve the problem.
Check the fan connections and ensure the fan is working properly.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?
Can you boot the operating system?
Have you changed your password recently?
Do you get a login prompt when the computer boots?
What programs have you installed recently?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A user reports that logging into the workstation fails after a display driver has been updated. The user insists that the password is typed in correctly. What is the most likely cause of the problem?
The password has changed.
The Caps Lock key is set to on.
A display driver update failed.
The display setting has changed after a driver update.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A user reports that a video editing program does not work properly after a sound mixing program is installed. The technician suspects that a compatibility issue might be the cause of the problem. What should the technician do to verify this theory?"
Update Windows OS.
Update the video editing software.
Uninstall the sound mixing software.
Check if an update of the sound mixing software is available.
5.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
A user reports to a technician that his computer freezes without any error messages. What are two probable causes? (Choose two.)
An update has corrupted the operating system.
A process is not using enough system resources.
The power supply is failing.
The MBR is corrupted.
The boot order is not set correctly in BIOS.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A technician is trying to fix a Windows 7 computer that displays an "Invalid Boot Disk" error after POST. What is a possible cause of the error?
The boot.ini file is corrupt.
The ntldr.exe file is corrupt.
The ntdetect.com file is corrupt.
The boot order is not set correctly in the BIOS.
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
A help desk technician is talking to a user to clarify a technical problem that the user is having. What are two examples of open-ended questions that the technician might use to help determine the issue? (Choose two.)
What happens when you try to access your files?
What updates have you performed lately?
Can you boot the operating system?
Can you boot up in safe mode?
Has anyone else used the computer recently?
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