Chapter 6: Effective Communication Skills

What is the most important characteristic of ethical communication?

• it is open and honest

• it involves active listening

• it takes place face-to-face

What are the two communication channels?

• verbal and nonverbal

• passive and active

• listening and speaking

In which situation are you most likely to receive nonverbal communication?

• talking on the phone

• talking with someone face-to-face

• sending a text message

You restate what your mother just told you to make sure you understood what she said. What are you displaying?

• confidential communication

• assertive listening

• active listening

When families have discussions, which of the following is essential?

• parents should dominate the discussion

• children should dominate the discussion

• everyone should participate and his or her ideas should be heard and listened to

What is the main purpose of feedback?

• it makes it easier for you to determine what the speaker is saying

• it encourages the speaker to share feelings and ideas

• it is helpful when using a nonverbal communication channel

What is the main purpose of sending I-messages?

• to send nonverbal messages to the speaker

• to state what you are thinking and feeling

• to let the speaker know you are getting board

Which statement is true concerning mixed messages?

• they confuse the person receiving them

• they involve only nonverbal communication

• they involve only verbal communication

If you don't want to have to read someone's mind, what might help you communicate better?

• asking for feedback

• avoiding getting too close to someone when you are talking with them

• sending I-messages

The main purpose of communication is to build relationships.

• true

• false