SIMPLE PHONE MESSAGE

Chandra : Hello, It’s Chandra. Can I help you?

Bams : Can I talk to Mr. Budi?

Chandra : Sure, ........................................

• Call him later

• Any message?

• Just a moment, please

• He is in a meeting now

• call back latter, please

Customer Service: Customer service, This is, Linda speaking, Can I help you?

Arda : I am Arda, I want to activate online banking on my phone.

Customer Service:.....................................................

Arda : Sure, 088865742345

• I'll put you through

• Can I have your number?

• Can you spell your name?

• Just moment, please

• what can i do for you?

Hima : Hello, Hima’s speaking. …..............

Leli : Ok, I’m Leli. Could you tell me when we will have to collect our report?

• Can I help you?

• That’s good idea

• Thank you for calling me

• what's your phone number?

• I’m at home

Receptionist: Good morning Sir, welcome to our hotel.What can I do for you, Sir?

Guest : …...........

• Ok. a bowl of noodles and a cup of hot tea, please

• Ok. I need some beverages

• OK, I want to book a double room for 5 days

• The room in this hotel are enjoyable

• Ok. I want to order some meal for my breakfast

Mr. Frederer: Hello, this is Frederer from the ATP inc. May I talk to Mr. Roger?

Receptionist : …................ He isn’t available right now. Can I help you?

• that’s too bad

• he isn’t here

• you’ve got a message

• I’m sorry

• yes, of course.

Resa : Sales, Dena Resa speaking.

Puji: May I speak to Thomas, please?

Resa : I’m sorry. His line is busy right now........ …?

Puji: All right. Please tell him Puji called.

• may I take message?

• Who’s speaking?

• Could you wait for him?

• Would you like to hold on?

• Do you want to call him back?

Janson Wine Importers. Good Morning. How can I help you? The does underlined words mean?

• Requesting something

• Offering something

• Asking for permission

• Giving permission

• Expressing ability

I'm afraid I'll be in a meeting. Could I leave a message? what does the underline word mean?

• Offering something

• Giving permission

• Rejecting something

• Asking for permission

• Expressing ability

Secretary : Good morning, Gama Corporation, may I help you?

Caller : Good morning, Hendra sanjaya’s speaking. Can you put me through to Mr Adi?

Secretary: hold the line, please.I’m sorry, sir. Mr Adi is out of the moment,................................

Caller: yes, please. Tell him that I will come to see him at lunch time today

• Can I leave a message?

• Will you leave a message?

• May you take a message?

• May I give a message?

• will I leave mesage?

Receptionist : Janson Wine Importers. Good Morning. How can I help you?

Caller : Could I speak to Mr Adams, please?

Receptionist : Who's calling please?

Caller : This is Anna Beare.

Receptionist : Sorry, I didn't catch your name.

Caller : Anna Beare. That's B E A R E

Receptionist : Thank you

to whom does the caller want to speak?

• Janson Wine

• Anna

• Receptionist

• Mr. Adams

• Beare