Sims

Which of the following is NOT an acceptable reason to waive the Mobile Number Change Fee?

• Harassing Calls

• Porting in a Number

• The customer paid their bill on time

• The wrong Area code was assigned to the phone number

Sam calls in on Mike's account. She is not an Authorized User but she has the last 4 of his SSN. How can she get access?

• By Providing the SSN and sending her a OTP

• Having her guess the password to MyTmobile.com

• Alternate verification with the Address and birthday of the BRP

• Have her reach out to the BRP to get her added as an Authorized User.

How much does the customer have to pay to change a Mobile Number?

• Nothing! It's free sucker!

• $15 + Tax

• $15

• Depends on how long they have been with us.

What are you able to do for an unverified caller? (Select All that Apply)

• TroubleShoot

• Advise of Self Help

• Nothing!!

• Provide general information

What are advisements you need to tell your customer when changing their Mobile Number?

• Voicemails will be deleted

• You will need to reset your MyTmobile Account

• You will need to turn your phone off and then back on

• The call may disconnect

What must you do if the BRP does not remember their password? (Select All that Apply)

• Advise we can set up a new one once we are verified

• Send a OTP

• Verify the last 4 of the SSN

• Advise them to call back when they find it