HUB Ticketing Process

The first step to create a Trouble Ticket in Hub would be to...

• Click Complete Contact

• Click Add Task

• Click New Messages

• Click Notes Tab

After we've clicked "Add Task" we need to...

• Click Troubleshoot > Add Auth User

• Click Account Changes > Trouble Ticket

• Click Account Changes > Add Auth User

• Click Troubleshoot > Trouble Ticket

After selecting Troubleshooting> Trouble Ticket we will need to...

• Click Complete Contact

• Click Next

• Ignore questions and click "Next"

• Fill out ALL of the necessary drop downs

Selecting the 2nd drop down menu, we will need to select..

• Data

• DSL

• Next

• Add Task

Upon selecting DSL in the drop down, we will then need to ...

• Use the flow that LoopCare has indicated

• Click any option available

• Use the flow that SIMPL has indicated

• Click the option that LOLA has told us to follow

After Selecting the reason for the trouble ticket, we will then ...

• Click Next

• Click Add Task

• Click Complete Contact

• Click Exit Survey

After selecting Next, we are take to a screen where we will need to...

• Advise the customer of the message

• Ignore the message and click Next

• Click Next

• Click Complete Contact

After advising the customer of the message and clicking next we then must...

• Click Complete Contact

• Ignore the message

• Inform the customer of possible charges

• Select Next

Now we must collect ...

• Contact Name

• Mobile Number

• Special Instructions if any

• Nothing

After completing the contact information we must...

• Select Back

• Select Next

• Select Complete Contact

• Select Add Task