Troubleshooting

How do you cancel location?

• Go to Account - HLR Profile - Current location
• Go to Account - HLR Profile - My location
• Go to Network - HLR Profile - Current location
• Go to Network - HLR Profile - My location

How to reset APN?

•  Go to Device - Data & Networks
• Go to Device - Device Defaults
• A. Go to Device - Messages & Call Settings
• Go to Network - Messages & Call Settings

In what part of Grand Central you will see Firmware? 

• Device - Setting - Device defaults
• Device - Setting - Software & Settings
• Account - HLR Profile
• Account - OTA updates

How do you check if data roaming is on?

• A.  Go to Device – Application – Software & Settings 
• A.  Go to Device – Settings – Data & Network
• A.  Go to Device – Settings – Software & Settings 
• A.  Go to Device – Application – Data & Network

Ivy has slow internet speeds everywhere she goes on her Google Nexus 7. What steps would you take to assist Ivy?

• Grand Central: The FIX > Hardware > Sim Card > Slow internet > Everywhere/Specific location

• Grand Central: The FIX > Data > Mobile Data > Slow internet > Everywhere/Specific location

• Grand Central: The FIX > Hardware > Sim Card > Slow internet > Everywhere/Specific location

• Grand Central: The FIX > Data > Mobile Data > Slow internet

How do you check the Carrier Update version on iOS device?

• Setting > About > Software version
• Grand Central > Device
• Settings > General > About

What is the purpose of using Grand Central?

• Grand Central is a one-stop troubleshooting tool used to help identify and resolve issues.
• To quickly gather information that will help narrow down potential root causes.
• Grand Central can help identify various potential root causes related to Account, Device, and Network.
• All of the above

What does SIM stands for?

• Subscriber influence management
• Subscriber Identity Module.
• Simple Implementation Memorandum

When referring to Backup & restore: Samsung Galaxy Note9, what is the 2nd step for backing up apps?

• Tap the Back up my data slider on to back up any account data, Wi-Fi passwords, and other settings to Google servers.

• Tap Settings > Cloud and accounts > Backup & restore.

• Tap Contacts > Menu > Settings.

• Tap Samsung > My Files > Internal storage.

Using The Fix in GC, if you type in "data" as the keyword and find the No Internet troubleshooting flow, at what point would you transfer to tech care?

• Reset network settings

• Turn off Wi-Fi

• Reset the device APNs to default

• Update the device software to the latest version.