Medical Assisting Chapter 4

A child often bases his or her opinions on past experiences and opinions expressed by the parents.

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A patient's body language usually depicts his or her true feelings and emotional state.

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One circumstance when rudeness is acceptable is if you are in a hurry.

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When asked to complete a new or unfamiliar task, it is acceptable to respond, "That is not in my job description."

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Nonverbal communication is usually conscious and intentional.

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When communicating with patients and coworkers, medical assistants should be aware of cultural variations in beliefs and behaviors.

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When listening to speech-impaired patient, it is okay to pretend to understand.

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If you become uncomfortable with a patient who is expressing his or her feelings, you should change the subject.

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It is best to use technical language when speaking to patients, so they believe you are knowledgeable.

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In the medical office, it is important to address the physician using the title "Doctor" unless instructed to do otherwise.

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