MARKET LEADER UPPER REVISION

Which of these words are the features of a good communicator?

• coherent

• succinct

• rambling

• inhibited

Put it in a nutshell means...

• talk to many people

• summarise briefly

• deliver bad news

To get something straight from the horses mouth means...

• hear something in an unofficial way

• hear something from the direct source

• digress

To get the wrong end of the stick means ...

• understand well

• misunderstand

• to hold a stick at the wrong end

Be on the same wavelength means ...

• understand each other well

• work on the same project

• disagree

Can't make head nor tail of it means...

• deal with a difficult issue

• work sth out

• can't decide about something

A swift reply is a ...

• wrong reply

• quick reply

• strange answer

Bizarre means...

• unusual

• adequate

• strange

Which is the best ending to MARKETING ...?

• mix

• strategy

• segmentation

• positioning

Which is the best ending to the word CUSTOMER...?

• profile

• positioning

• retention

• branding