Ch. 4 Communicating for success- Milady

Communication is the act of effectively sharing information between two people, or groups of people, so that it is effectively understood.

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Reflective listening is the process of repeating back to the client, in your own words, what you think she is telling you.

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 The work and consultation area needs to be freshly cleaned and uncluttered.

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The communication with a client that is used to determine the client’s needs and desired results is called a client consultation

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A consultation with a first-time client should be scheduled at least 15 minutes before the actual appointment.

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Record any formulations or products used, including  the strength and any specific techniques followed, on the Rolodex.

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When meeting a client for the first time, always introduce yourself.

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Encouraging a client to flip through photo collections and point out finished looks that he/she likes and why is called the show and-tell step of the consultation.

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If a client arrives late, you should establish a precedent by refusing to complete the service under any circumstances.

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If a client shows up at an incorrect time or day and you have other appointments, politely explain his/her mistake and offer to reschedule.

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