FR Ch 8 & 9; 11 & 12

____ is the ability to use technology to communicate, to solve problems, and to access, evaluate, integrate, and manage information.

• Information technology

• Technological literacy

• Software piracy

• Fair use

____ is the art of using good manners in any situation.

• Nonverbal communication

• Netiquette

• Body language

• Etiquette

Which of the following behaviors is performed by active listeners?

• Take notes

• Become upset over the speaker's word choice

• Memorize the facts

• Ask questions to clarify the message

Which of the following communication methods should not be used to communicate with clients?

• Memos

• Business letters

• Reports

• Teleconferencing

Which of the following terms is not associated with assertive communication?

• Honest

• Forceful

• Respectful

• Direct

Working to develop a(n) ____ style will improve your communication skills and avoid misunderstandings.

• assertive

• aggressive

• passive

• mixed

Leaders accept ____ for the group's actions.

• Responsibility

• Labels

____ means that people want to follow you because they look up to how you conduct yourself.

• Group participation

• Starting a student organization

• Leading by example

• Joining a student organization

Members of student groups elect ____.

• speakers

• faculty moderators

• committees

• officers

Which of the following terms describes how leaders communicate with group members?

• Straightforward

• Passive

• Sarcastic

• Aggressive