SERVICE ADVISOR QUIZ #1

How long is a vehicle eligible for Toyota Care?

• 2 years, unlimited miles

• 2 years, 25,000 miles

• 25 months, 25,999 miles

• 3 years, 36,000 miles

TRUE or FALSE? If a customer orders a part on a previous RO, when they come in to have that part installed, it is acceptable to write "SOR part" or "see previous RO".

• TRUE

• FALSE

If a customer states he has Toyoguard and TIS is not working, what should you do?

• Believe the customer is telling the truth and write up the customer under Toyoguard without checking

• Leave the RO open for 6 months until you finally get around to checking TIS

• Check with Nicole to see if the customer has any open Toyoguard services left

• Tell the customer we can't do anything because TIS is down

What do you need on every single battery RO?

• it depends on the battery situation

• a battery fail code

• RAS goodwill authorization

• a complete CCR and battery fail code

TRUE or FALSE? If an RO has a RAS/goodwill authorization, it will automatically get approved when submitted to warranty.

• TRUE

• FALSE

If a customer has an extended warranty, what is always needed on the RO?

• Authorization #

• Authorization # and customer signature

• Fax # and opcode

• Customer signature

TRUE or FALSE? CEL is on and we used scantool to check for codes, the DTC codes should be added to the notes on the RO.

• TRUE

• FALSE

How long are Truestart batteries under the free exchange period?

• 12 months

• 18 months

• 24 months

• 36 months

TRUE or FALSE? Excluding combo codes, you can use multiple opcodes for one repair?

• TRUE

• FALSE

How long are True-2 batteries under the free exchange period?

• 12 months

• 18 months

• 24 months

• 36 months