Business correspondence and communication messages should provide a record, advise, direct, inform, and request information.

• True

• False

Business letters, personal business letters, and memos are always typed in double space (DS).

• True

• False

Communication skills are the most used skills in the workplace and business documents are a major source of communication.

• True

• False

When there is a dispute, for example, among superiors and employees,, in regards to what may have been said or agreed upon, some form of business correspondence can serve as evidence.

• True

• False

Enclosures are always included in business letters and memos and also indicates that something is stapled or clipped to the document.

• True

• False

Reference initials or typist initials are always keyed in upper case.

• True

• False

The most common format for a business letter is modified block format.

• True

• False

You must type the sender’s address at the very top left before you type the date on a business letter.

• True

• False

Most business letters have an informal tone.

• True

• False

A blind copy notation indicates that a copy of a business letter or e-mail is being sent to other persons named with the recipient’s knowledge.

• True

• False