BRPI U06

All businesses want to .................. as much repeat business as they can.

• conduct

• get

• do

EFM, the market leader in express delivery, always .................... to its delivery dates.

• keeps

• deals

• conducts

Gomez is very good with people, so he .................. with all the complaints.

• manages

• deals

• listens

Gomez is very good with people, so he ................... with all the complaints.

• deals

• delivers

• meets

Its latest advert says it ................ a personalized gift service to its loyal customers.

• offers

• conducts

• keeps

Successful businesses .................. the needs of the client.

• conduct

• keep

• meet

Manda was always late for meetings. She lost her job because she was .................. .

• unreliable

• dissatisfied

• impossible

Their receptionist knew exactly what I wanted. She was very ........................... .

• helpful

• satisfied

• loyal

Jaan left his job because he was ................ with the new pay offer.

• disloyal

• dissatisfied

• unreliable

If you offer good customer service, then your customers will be ............... .

• helpful

• loyal

• dissatisfied