Chapter 22 - Intro to Management

The action or situation that initiates the problem.

• underlying issue

• root cause

• main point

• secret cause

A process management works through so that once a problem is solved, the operation will not have to deal with the problem again.

• Problem solving process

• Problem fixing process

• Problem eraser process

• Problem disintegration

An intentional process followed in a logical sequence, which leads to a reasonable conclusion.

• problem fixing

• negative situational mending

• life skills

• problem solving

Meaningful communication among employees from diverse cultures and backgrounds.

• cross cultural memes

• cross cultural discussion

• cross cultural communication

• cross cultural interaction

Acronym describing the characteristics of the most effective goals.

• SMART goals

• REAL goals

• LIFE goals

• WORK goals

A specific description or statement of what a manager wants to achieve.

• plan

• goal

• objective

• working point

Statements of desired results, linked to a company’s mission statement, that are used to measure actual performance within an organization; what people commit to do for an organization.

• plan

• goal

• objective

• work statement

Written statement of a company that outlines what a company wants to be in the future; an inspiring vision of where the company would like to go.

• vision statement

• mission statement

• vision goal

• mission goal

Written statement of a company that describes what that company wants to do now; its immediate purpose and goals.

• vision statement

• vision goal

• mission statement

• mission goal

Which of the following are managers NOT responsible for?

• Safe and satisfactory operation of the business

• Customer service

• Cash management

• Happiness of employees