IBA Chapter 7 (2 of 2)

You want to send an e-mail message you received to another user who did not receive the original message. Which is the best way to do this?

• Copy the message text into a new message and send it to the omitted user.

• Forward the message.

• Reply to the message.

• Ask the sender to re-send the original message and include the omitted user.

To what does the term "netiquette" refer?

• A set of typographical conventions that govern user practices in e-mail messages

• A set of U.S. laws that specify content forbidden from transmission in e-mail messages

• A set of guidelines that encourage common sense, politeness and general rules for e-mail messages

• An international convention banning the use of profanity and controversial opinions from e-mail messages

In order to help with your job tasks, your supervisor has given you a PIM application to install and use. PIM is an acronym for a type of program with which you can:

• filter spam at the client.

• translate dotted-quad IP addresses into easily recognizable text-based names, and vice versa.

• schedule appointments and meetings, store contact information, and manage tasks.

• filter spam at the server.

What type of software is common to all smartphones?

• Spam-detection software.

• Encryption/decryption software.

• Personal Information Management (PIM) software.

• Virus-protection software

Which of the following can be considered an inappropriate use of e-mail communication in the workplace?

• Documenting the progress of a project

• Archiving e-mail threads for later retrieval

• Disclosing confidential information

• Sharing files with a co-worker

You send an e-mail message to a co-worker to help plan a surprise going-away party for a mutual friend before she embarks on a six-month around-the-world cruise. Which statement reflects your right to e-mail privacy?

• You can send e-mail to anyone using company equipment and Internet connections without fear of reprisal as long as you include your immediate supervisor as a recipient.

• Your supervisor has the right to read e-mail you send using company equipment and Internet connections.

• You can send e-mail to anyone using company equipment and Internet connections without fear of reprisal as long as you include someone from the company as a recipient.

• Your supervisor has no right to read e-mail you send, even if you send it using company equipment and Internet connections.

Which action can you perform to filter spam at your client computer?

• Configure your system to filter IP addresses contained in the latest blackhole list.

• Use CAPTCHA to distinguish human senders from automated senders.

• Use a client-side filter to identify and filter spam messages.

• Use SMTP authentication, which requires a valid name and password for each message.

Mark's co-worker sent him a joke via e-mail. Mark thought the joke was quite funny, and he forwarded it to several other co-workers that he knows will be amused as well. Later that day, the Human Resources Manager calls Mark to her office to discuss a problem reported to her regarding the forwarded e-mail. Which problem has Mark most likely encountered by forwarding the e-mail message?

• He offended someone because he did not include everyone in the office who would enjoy the joke.

• He offended a recipient who received the joke as a result of further forwarding.

• He reduced the effectiveness of the company's spam filters with frivolous e-mail messages.

• He committed copyright infringement by not citing credit to the originator of the joke.

Troy is project manager for a development team. After a short meeting to introduce a new project, he is preparing an e-mail message for his team that will assign some initial tasks to be completed that day. He has a list of action items for the team members to review and confirm. Which is the preferred approach to communicate important action items in an e-mail message?

• List the action items in a numbered or bulleted list for clarity.

• Describe all action items at length in a detailed paragraph in the middle of the message.

• Write the action items using all capital letters.

• Include emoticons to ensure the recipients understand your humor.

When would be the most appropriate time to discontinue an e-mail thread?

• When continuing an e-mail discussion by building upon an existing thread

• When new issues pertaining to a topic arise and a lengthy thread already exists

• When forwarding the e-mail thread to a user who had not previously been included as a recipient of the thread

• When replying only to the original sender, who should have his/her own copy of the existing thread