Communication Types

In healthcare when communicating with patients, the phrases “you know” or “all that stuff” help bring the message to an appropriate level the patient can understand.

• True

• False

A healthcare worker’s attitude may interfere with understanding a patient.

• True

• False

Eye contact is not as important in communication as words are.

• True

• False

Providing feedback like repeating what has been said may help correct any misunderstandings during communication.

• True

• False

Silence is important to the communication process because it allows time for the speaker to finish talking and the listener to reflect on what is being said.

• True

• False

When there is a barrier to communication speaking fast and loud can help achieve better understanding.

• True

• False

55% of communication is non-verbal

• True

• False

Interruptions and distractions are an acceptable part of effective communication.

• True

• False

It doesn’t matter if the receiver can’t hear the message as long as the message is clear and concise.

• True

• False

Sitting to talk with a patient is a recommended communication technique.

• True

• False