Therapeutic Communication

The sender.......?

• conveys attitude and intent

• is the patient

• collects information and solace the patient

• All of the above

In what way must the EMT send a positive message?

• Squat to patient's eye level

• soften facial expressions

• make eye contact

• all are correct

Fight-or-flight is the physical response to fear?

• True

• False

Which type of depression lasts several months?

• Situational

• Major

• Suicide

• None of the above

This type of communication demonstrates respect and compassion for the patient?

• Diagnostic

• Therapeutic

• Verbal

• Nonverbal

Unique medical terms and phrases are called?

• medical terminology

• medicalese

• abbreviations

• None of the above

Interference may disrupt effectiveness of communication

• True

• False

Conveys attitude and intent?

• body language

• eye contact

• communication

• decoding

What should be considered or done when dealing with the hearing impaired?

• Shouting

• looking for pen and paper

• Turn up hearing aids

• all of the above

Patient's failure to understand message is called?

• Active listening

• Positive feedback

• Positive reinforcement

• Miscommunication