PST DAY 1

Which among the following choices best defines Simple Global?

• Discounted calling and free unlimited text and data when customers travel to a Simple Global country. It is included with eligible plans at no additional charge

• Provides calling and texting to other countries from the U.S. at a discounted or included rate.

• Gives the customer free calling and texting to over 200+ countries.

• Keeps you connected while traveling in Canada and Mexico with unlimited talk, text, and data and up to 5GB of 4G LTE

Simple Choice Voice plans provide unlimited voice and messaging service and a variety of Un-carrier benefits plus how much high-speed data at no additional charge?

• 3GB of high speed data

• 1GB of high speed data

• 2GB of high speed data

• 4GB of high speed data

Your customer is trying to check switch2tmobile.com for the status of her Carrier Freedom but she received an error message when attempting to log in. "Oops! We've encountered an error. Please try again in a few minutes if you believe this message is in error.”. What is your next action step/advisement?

• Advise that past due/delinquent accounts are not eligible and must be brought current before customers can submit.

• Make sure the account type and rate plan meet eligibility requirements.

• Allow up to 48 hours for that port-in to process, the customer needs to wait and retry after the timeframe.

• Advise to disable the firewall or try submitting on a different computer.

If the customer changed their plan to T-Mobile Essential with 4 lines with auto pay and the current rate plan is a Simple Choice North America Voice with 4 lines how would the customer pay?

• $80.00

• $180.00

• $90.00

• $120.00

Unused high-speed data carries forward (up to 20GB) so you can use it when you need it within 12 months. This describes which Uncarrier move?

• Netflix On Us

• Data Stash

• Binge On

• Stock Up Gift

Your customer is enrolled to T-Mobile ONE but requests no data service. What SOC are you going to add on the line?

• NODATA

• BLKDATA

• NOTDATA

• BLOCKDATA

Not all customers are eligible for all T-Mobile Tuesdays Gift offers and Featured Partner prizes. All but one below are customer types are only eligible for limited participation.

• Dealer Accounts

• Customers too young to win sweepstakes

• T-Mobile-paid Employees and lines on their employee account

• VIP accounts

TRUE or FALSE: Customers with two or more lines at a standard rate on T-Mobile ONE Voice tax exclusive (TE) can get a Netflix Standard streaming subscription and Family Allowances on us!

• TRUE

• FALSE

What is TRUE about Kickback?

• T-Mobile ONE Military plans is not eligible for kickback.

• Only one credit per eligible account, per eligible month.

• Prepaid customers are eligible customer type for the kickback

• Can't be combined with Carrier Freedom or #GetOutoftheRed

If your customer would like to request a refund on charges from Netflix or their Netflix On Us subscription who should own it if the customer was charged by Netflix before redemption ― Netflix renewal date (bill cycle) is same as redemption date.

• Netflix

• T-Mobile

• Not eligible for refund

• Both A and B