Implementing and Controlling

The management function of guiding employee actions toward achievement of a company’s goals is

• controlling

• implementing

• organizing

• planning

Which of the following is NOT an important implementing activity?

• effective communications

• employee motivation

• developing effective work teams

• setting standards

A group of people who cooperate to achieve a common goal is

• a quality circle

• a department

• management

• a work team

The motivation theory that describes individual needs in five categories that form a hierarchy was developed by

• Maslow

• McClelland

• Herzberg

• Iacocca

Employees who take personal responsibility for their own work and set personal goals have a high need for

• achievement

• affiliation

• power

• hygiene

The motivation theory that suggests that individuals seek to satisfy needs in order, from lowest to highest, was described by

• Maslow

• McClelland

• Herzberg

• Iacocca

According to Herzberg, pay and fringe benefits, working conditions, and the type of supervision are examples of

• motivators

• needs

• hygiene factors

• performance standards

According to Herzberg, which of the following is likely to increase worker motivation?

• higher pay

• closer supervision

• challenging work

• all of the responses

The greatest resistance to change is experienced when

• it occurs suddenly

• people are not prepared for change

• no reasons for the change are given

• all of the responses

The management function that provides information needed to improve operations is

• implementing

• organizing

• planning

• controlling