CORE Behaviors

I Went To A Store Looking For A Particular Model In WM/A9 Lemonade Blue Range. I Was Informed By SEC That The Model Is Not Available And They Might Get Some More Models Soon, But They Could Not Guarantee It. Choose One Of The Following Four Behaviours Options Which Is Required To Be Demonstarted In This Situation:

• A. Being Respectful To Our Customers And Colleagues. Listen & Understand Customer Needs; Care About Customer; Show Empathy; Easy To Approach
• B. Taking Ownership & Responsibility, Take Ownership Of Apperance of Self & Store, Offer To Help Customer, Attend Customer Till End.
• C. Being Positive In Communication, Make Great First Impression, Use Positive Tone;Avoid Saying NO
• D. Show Energy & Determination To Sell All The Time, Be Proactive;Be Confident, Offer Solutions

There are three SECs in our store, and today is one SEC's birthday. Is it okey for all the SECs to go on his birthday lunch together?

• A. Option 1 & 2
• B. Acceptable Because It Is A Rare Occasion
• C. Acceptable Because They Will Adhere To To The Lunch Timing
• D. Not Acceptable

What Are The CORE Behaviours An SEC Should Demonstrate Everytime With Every Customer

• A. Communication;Ownership;Respectful;Energy
• B. Communication;Ownership;Responsibility;Energy
• C. Commitment;Responsibility;Ownership;Energy
• D. Communication;Ownership;Empathy;Respectful

Is It OK To Receive A Call While You Are Attending To The Customers

• A. Acceptable If It Is From A Friend
• B. Acceptable At All Time
• C. Not Acceptable
• D. Acceptable In Case The Call Is From A Senior

Which Of The Following Grooming Standards Are Most Important For The SECs In Store;

• A. Personal Hygiene
• B. Properly Shaved And Neat Hair Look
• C. Proper Uniform
• D. All Of These

What Are You Supposed To Check Before The Store Opens For Cutomers

• A. Housekeeping
• B. Product Placement & Demo Mode
• C. Credit Card & Debit Card Machine
• D. All Of These

I Walked Into A Store Looking For Microwave/J7 Product Which I Had To Gift To My Friend On His Birthday. There Was No Sales Staff To Attend Me At Least For The First Two Minutes. After Some Time A Staff Came And Told Me Some Features About The Product Without Understanding My Need. His Body Language Was Very Casual With His Hands In Pocket And Was Not Easy To Talk To. Choose One Of The Following Options Which Is Required To Be Demonstarted In This Situation

• A. Taking Ownership & Responsibility-Take Ownership Of Apperance Of Self & Store, Offer To Help Customer;Attend Customer Till The End
• B. Being Respectful To Our Customers & Colleagues, Listen & Understand Customer Needs;Care About Customer, Show Empathy, Easy To Approach
• C. Being Positive In Communication, Make Great First Impression, Use Positive Tone;Avoid Saying NO
• D. Show Energy & Determination To Sell All The Time, Be Proactive;Be Confident, Offer Solutions

How Many Customer Am I Supposed To Greet Each Day?

• A. No One
• B. At Least 50% Of The Customers Entering The Store
• C. Every Customer
• D. As Many Customers As You Can

When I Asked For A Demonstration To The Sales Satff On New New S9 Phone /Qled Tv , He Was Not Ready With Demo Equipements Such As Demo Phone , Remote Etc. When I Asked Him About The Features , He Sounded Less Confident And Less Of Energy . He Was Not Able To Convince Me One Of The Following 4 Behaviour Option Which Is Required To Be Demonstrated In This Situation?

• A. Being Respectful To Our Customers And Colleagues. Listen & Understand Customer Needs; Care About Customer; Show Empathy; Easy To Approach
• B. Being Positive In Communication, Make Great First Impression, Use Positive Tone;Avoid Saying NO
• C. Taking Ownership & Responsibility, Take Ownership Of Apperance of Self & Store, Offer To Help Customer, Attend Customer Till End.
• D. Show Energy & Determination To Sell All The Time, Be Proactive;Be Confident, Offer Solutions

I Facing Some Problem With My S9 Phone Battery/ Tv Picture Quality Since Last 15 Days. When I Went To Store, Staff Did Not Understand My Problem And Told Me That He Cant Help Me & I Have To Contact Customer Care Number For Any Help . Choose One Of The Following 4 Behaviour Options Which Is Required To Be Demonstrated In This Situation?

• A. Being Positive In Communication, Make Great First Impression, Use Positive Tone;Avoid Saying NO
• B. Being Respectful To Our Customers And Colleagues. Listen & Understand Customer Needs; Care About Customer; Show Empathy; Easy To Approach
• C. Taking Ownership & Responsibility, Take Ownership Of Apperance of Self & Store, Offer To Help Customer, Attend Customer Till End.
• D. Show Energy & Determination To Sell All The Time, Be Proactive;Be Confident, Offer Solutions