FOM3 BL Task Week 11: Effective Business Messages

Which of the following is NOT a feature of effective workplace writing?

• Audience-centered

• Purposeful

• Dramatic

• Concise

Which of the following is NOT one of the steps in the three-step writing process?

• Plan

• Draft

• Revise

• Brainstorm

Which of the following statements is not true?

• If your purpose is to inform your audience, you need little interaction with them.

• To collaborate with audience members, you need maximum participation.

• To persuade your audience, you require a moderate amount of participation.

• All three purposes require the same audience interaction.

To help decide whether or not to send your business message, you should ask yourself some crucial questions. Which of the following is not one of those questions?

• Is this the right time?

• Is your purpose realistic?

• Is your message likely to please the audience?

• Is the right person delivering the message?

It is best to use an oral channel in the following situations except when ___

• you want immediate feedback from the audience.

• you want to encourage interaction to solve a problem or reach a decision.

• you need no permanent record.

• your message is complex and requires further explanation.

It is best to use a written channel in the following situations except when ___

• you need a permanent written record.

• your audience is large and geographically dispersed.

• you want to minimize the distortion that can occur when a message passes orally from person to person.

• you need immediate feedback.

E-mail can be used for external communications in which of the following situations?

• In response to e-mail messages that you received.

• When your audience accepts e-mail as appropriate.

• Both of the above.

Which of the following statements is TRUE about teleconferencing ?

• It offers speed, lower cost, and increased access to other employees.

• It overcomes time zone barriers and provides a hard copy of the message.

• It is best for informational meetings, but is ineffective for negotiation.

• It replaces short memos or phone calls that need no response.

The following are disadvantages of e-mail except

• a lack of privacy

• people include things in an e-mail message that they would not say in person or type in a document.

• increased access to other employees.

• people tend to overuse it.

All of the following will help you send an effective on-the-job e-mail message except

• writing audience-centred messages.

• copying a wide distribution list on your e-mail note.

• making your message worth reading and easy to follow.

• using the medium to share information rather than deliver tragic news or e-mail.