Pop Quiz 2

What is the document number for 2019 Q1 LG Buy One Get One Free?

• DOC-446670

• DOC-447125

• DOC-447438

• DOC-447329

What are the requirements for customers to be eligible for the 2019 Q1 LG Buy One Get One Free?

• Customers must have an active voice line of service, T-Mobile One rate plan, must add a line and must port in.

• Customers must have an active voice line of service, must be a postpaid, T-Mobile for Business or T-Mobile employee, must choose from the LG G7 ThinQ, V40 ThinQ or Q7+ and must be on EIP.

• Customers must add a line, trade in a qualified device, on T-Mobile One rate plan, and choose from LG G7 ThinQ, V40 ThinQ or Q7+ and must be on JOD.

• Customers must add a line, trade in a qualified device, port in and must be on T-Mobile One rate plan.

Can this offer be combined with Carrier Freedom or #GetOutoftheRed?

• Yes, this offer can be combined on the same lines as Carrier Freedom/BreakFree.

• Yes, this offer can be combined on the same lines as Carrier Freedom/BreakFree and can be combined on the same lines as #GetOutoftheRed.

• Yes, this offer can be combined on the same lines as Carrier Freedom/BreakFree but can't be combined on the same lines as #GetOutoftheRed.

• No, this offer can't be combined on the same lines as Carrier Freedom/BreakFree and can't be combined on the same lines as #GetOutoftheRed.

How can customers get the payout for the 2019 Q1 LG Buy One Get One Free?

• $850 will be applied upon device purchase.

• They will receive a rebate card worth $850.

• They will be automatically enrolled in monthly Recurring Device Credits (RDC) for the offer value, up to $850 maximum (for device of equal or lesser value). RDCs last the length of the EIP term, either 24 or 36 months (24- or 36-month RDC terms depend on device model purchased and customer eligibility).

• They will need to submit the receipt online to receive monthly Recurring Device Credits (RDC) for the offer value, up to $850 maximum (for device of equal or lesser value).

What important reminder must we provide our customers especially for ship-to orders?

• Verify the correct email address is entered and remind customers they MUST sign their EIP agreement within 4 hours or their order is canceled, and they won't be enrolled in the promo.

• Verify the correct email address is entered and remind customers they MUST sign their EIP agreement within 96 hours or their order is canceled, and they won't be enrolled in the promo.

• Verify the correct email address is entered and remind customers they MUST sign their EIP agreement within 48 hours or their order is canceled, and they won't be enrolled in the promo.

• Verify the correct email address is entered and remind customers they MUST sign their EIP agreement within 72 hours or their order is canceled, and they won't be enrolled in the promo.

What is the document number for 2018/2019 Samsung Trade In Trade Up?

• DOC-446968

• DOC-447329

• DOC-446670

• DOC-447269

What rate plan will get the customer a $40 per month per line for 4 lines on AutoPay and the Samsung Galaxy S9?

• T-Mobile ONE Military

• T-Mobile ONE Taxes Excluded

• T-Mobile ONE Taxes Inclusive

• T-Mobile Essentials

What are the requirements for customers to be eligible for the 2018/2019 Samsung Trade In Trade Up?

• Must have a T-Mobile One rate plan, must add a line, and must trade in a fully owned (paid off) device and in good working order without physical or liquid damage with the activation lock, anti-theft feature, or Find My iPhone feature turned off.

• Must be a postpaid, T-Mobile for Business or T-Mobile Employee, and must trade in a fully owned (paid off) device and in good working order without physical or liquid damage with the activation lock, anti-theft feature, or Find My iPhone feature turned off.

• Must be a prepaid, T-Mobile for Business or T-Mobile Employee, and must trade in a fully owned (paid off) device and in good working order without physical or liquid damage with the activation lock, anti-theft feature, or Find My iPhone feature turned off.

• Must be a NCC, T-Mobile for Business or T-Mobile Employee, and must trade in a fully owned (paid off) device and in good working order without physical or liquid damage with the activation lock, anti-theft feature, or Find My iPhone feature turned off.

What should you do before offering this promotion to our existing customers?

• For existing customers, use the Device Tracking portal in QuikView to see if the customer already has a RDC promo on the intended line. If none, the customer is not eligible for the promotion.

• For existing customers, use the EIP Summary in QuikView to see if the customer already has a RDC promo on the intended line. If so, the customer is not eligible for the promotion unless they pay the current plan off.

• For existing customers, use the EIP Summary in QuikView to see if the customer already has a RDC promo on the intended line. If so, the customer is eligible for the promotion.

• For existing customers, use the promotion dashborad in QuikView to see if the customer already has a RDC promo on the intended line. If so, the customer is not eligible for the promotion unless they pay the current plan off.

What are the important advisements that we need to review with our customers to make sure they understand what to do to qualify based on the promo details found in What's the deal?

• > To receive this offer, you'll need to purchase a new Samsung Galaxy S8, S8 Active, S9, S9+, or Note9 on EIP and trade in an eligible device.

  > Your credits should begin within your first bill cycle after purchase, but in some cases, it may take up to two bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

  > Your promotional credits will be paid out over 24 months (or 36 months), with no means to speed up their payout. Additionally, if you cancel service prior to the full 24 months (or 36 months), any remaining promotional credits may stop.

  > If you have a larger down payment, you may see a second bill credit with the same description on your bill. We apply this second bill credit to make up the difference for your higher out of pocket expense when your required down payment is greater than the offer value.

• > To receive this offer, you'll need to purchase a new Samsung Galaxy S8, S8 Active, S9, S9+, or Note9 on EIP and trade in an eligible device.

  > Your promotional credits will be paid out over 24 months (or 36 months), with no means to speed up their payout. Additionally, if you cancel service prior to the full 24 months (or 36 months), any remaining promotional credits may stop.

  > If you have a larger down payment, you may see a second bill credit with the same description on your bill. We apply this second bill credit to make up the difference for your higher out of pocket expense when your required down payment is greater than the offer value.

• > To receive this offer, you'll need to purchase a new Samsung Galaxy S8, S8 Active, S9, S9+, or Note9 on EIP and trade in an eligible device.

  > Your credits should begin within your first bill cycle after purchase, but in some cases, it may take up to two bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

  > Your promotional credits will be paid out over 24 months (or 36 months), with no means to speed up their payout. Additionally, if you cancel service prior to the full 24 months (or 36 months), any remaining promotional credits may stop.

• > Your credits should begin within your first bill cycle after purchase, but in some cases, it may take up to two bill cycles to begin. If you don't see a credit on your first bill, don't worry. You'll see a double credit on your second bill.

  > Your promotional credits will be paid out over 24 months (or 36 months), with no means to speed up their payout. Additionally, if you cancel service prior to the full 24 months (or 36 months), any remaining promotional credits may stop.