Payment Arrangement

When a PA fails, any added fees will become part of the past due balance. New restore fees, payment support fee, and taxes will apply when they restore their account and set up a new PA, if their account is suspended again.

• TRUE

• FALSE

Eligible account for PA

• Active

• Suspended 31-60

• Suspended 1-30 days

When am I eligible for payment arrangement?

• If I have a balance within 30 days

• If I have a balance past 30 days

• If I have a balance past 60 days

Will I be charge if I set a PA with you (Expert)?

• No. It is free of charge

• Yes and it is $15

• Yes and it is $8

When can I delete or reset my PA?

• I made an error and calls within 24 hours to explain the PA was set for the wrong date

• Whenever I need it

• T-Mobile made an error and it is within 24 hours of the original arrangement, or longer (with memos to support the complaints)

• All of the above

• A and C only

What is the path in directing the customer to set up PA on T-mobile app?

• Billing> Under 'Payment Settings' click Make a payment arrangement>View Arrangement details

• Billing> Under 'Bill details' click Make a payment arrangement>View Arrangement details

• BILL > (Make a payment) > Payment Arrangement>Payment installments

Which of the following scenario is the only one eligible to restore the account without payment using the CR code?

• If it's T-Mobile error

• ONLY JESUS KNOWS

• Customer Request

• When the account was suspended for failed payment arrangement

Customer is eligible to set up PA when the past due amount is over 31+ days.

• TRUE

• FALSE

• I DON'T KNOW

What scenarios are valid to Delete or reset PA?

• Customer is explaining T-Mobile made an error and it is within 24 hours of the original arrangement, or longer, if the memos support their complaint T-Mobile made an error.

• Customer was issued a balance impacting adjustment, after the PA was set up, the balance owed is now less than the amount of the PA and needs to have it corrected.

• Customer made an error and calls within 24 hours to explain the PA was set for the wrong date.

• Customer's account is current with no past due balance and has an active PA, work with your leadership to delete it prior to making account changes.

What is the document number in C2 for Payment Arrangement?

• 415863

• 417593

• 417953