Troubleshooting

when your computer doesn't work, you must

• Tell the therapist

• Check the cable connections

• Call the doctor

what will you do if you see this image on your computer?

• Close some programs

• Clear unwanted files for the disk

• all of the above

what is NOT a solution fix this computer problem if your computer has black screen?

• Press the power monitor

• Wait for the computer to turn white

• Move the mouse to reactivate the monitor

this picture means?

• The computer does not give out a sound.

• The sound is too loud.

• The sound is high pitch.

• None of the above

What are the two ways hardware can fail?

• Electronically and physically

• Statically and sonically

• Verbally and nonverbally

• None of the above

Sally complains that her laptop is overheating, even though all the internal cooling systems are working properly. What suggestions could you make to her, that would help her situation?

• don't leave her laptop on for extended periods of time

• buy a cooling pad for laptops

• install a liquid cooling system

• buy a new laptop

When determining if the problem is related to hardware or software, Which of the following is one of the most important questions to ask?

• Does the sound work?

• What operating system are you using?

• Have you recently installed any new hardware or software?

• Does the monitor work?

Billy complains that his computer is giving excessive error messages, the file names and folder names are garbled, and there is an odd noise coming from his tower. What do you suspect as the problem?

• The ram chips

• The power supply

• The hard drive

• The operating system

Larry complains that he is having a problem playing some of his older games on his windows xp system. What utility could help solve the problem?

• Program compatibility wizard

• Setup wizard

• Install/uninstall wizard

• Zip wizard

A user complains that they cannot hear any sound on their computer. What should you consider to help solve this problem?

• Defective graphics card

• Bad Internet connection

• Check the volume level

• Defective printer