Module 6: Travel Voucher

How long is the travel voucher valid according to our new policy?

• 3 months.

• 6 months.

• 12 months.

• It depends on where it was issued.

Which department of our company issues the Travel Voucher?

• The compensation department.

• The specialist department.

• The contact center.

• The counter of LATAM Airlines at the airport.

How many digits can you see in the travel voucher?

• Only 12 digits.

• Only 13 digists.

• Only 8 digits.

• Only 14 digits containing 2929.

The TV could be requested...

• Only by the TV holder.

• Only by the third party.

• By the TV holder and a third party.

Can a third party request the money transfer?

• Yes, but the third party must submit the supporting documents

• No, only the holder could request the money transfer.

• Yes, but the third party and the TV holder must call the contact center at the same time.

• Yes, the third party should submit only the bank information.

What services can I pay with my TV voucher?

• Baggage

• Seats

• PETC / AVIH

• UMNR

Does the passenger have the possibility to request the compensation in cash?

• No. The passenger could request the money transfer to his/her own bank account.

• Yes, in Peru, Chile, Argentina, Colombia, etc.

• Yes, but only in Ecuador.

What tools do we use to find a TRAVEL VOUCHER?

• Allegro

• Travel Voucher Web

• SABRE

• DEVOLATAM

Can the passenger use his/her TV through LATAM.com?

• Yes, in step n°3

• No, it's only available to use it through the contact center.

• Yes, after he completes his booking.

• No. He needs to go to a ticketing office.

At the airport the passenger was told that he would received 500 usd due to a flight cancellation, however, he received a document stating that he would receive only 300 usd. He calls the C.C. to request an explanation...

• He should accept the 300 USD because the company decides how much they can provide.

• He should submit his claim at the airport, not with us.

• We should create a request to help him. Another department will modify the information.

• I ignore his request and force him to accept the 300 usd.