Communication & Phone Etiquette in the Workplace

What soft skill deals with phone etiquette?

• Work Ethic

• Communication

• Adaptability

• Flexibility

Who will you need to be able to effectively communicate with at work?

• Co-Workers, vendors, and customers

• Yourself

• Just co-workers

• Just customers

What is workplace communication?

• Doing payroll at work.

• The transmitting of information between one person to another person or group.

• Typing your speech at work.

• Texting your friends while at work.

What are the different way we communicate at work?

• Phone, email, text, written documents

• telegram

• signals

• signs

We should not keep the caller on hold for more than

• 5 minutes

• 8 minutes

• 10 minutes

• a few minutes

Why is it important to properly answer the phone at work?

• Because it is your job.

• Almost every employee has to answer the phone at some point.

• To work on your communication skills.

• Because the call may be for you.

Why is it important to answer the phone properly at work?

• Because the way you answer is a reflection of the company.

• To show that you have good communication skills.

• To make sure you get a raise.

• It makes you feel better.

When speaking to a caller you should?

• Play with your cell phone.

• Doodle on a notepad.

• Have a notepad ready to take a message

• Talk to your co-workers.

When speaking to a caller, you should

• use slang

• use informal language

• use proper English

• speak like you are talking to your friends

When answering the phone at work you should first

• Ask what they are calling about

• Ask who they are calling for

• See if they need to be transferred

• Start with a greeting which includes the name of the business and your name.