Communication & Phone Etiquette in the Workplace

Communication & Phone Etiquette in the Workplace

8th Grade

24 Qs

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Communication & Phone Etiquette in the Workplace

Communication & Phone Etiquette in the Workplace

Assessment

Quiz

Computers, Instructional Technology

8th Grade

Easy

Created by

Keisa Carr-Hudson

Used 3+ times

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24 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What soft skill deals with phone etiquette?

Work Ethic

Communication

Adaptability

Flexibility

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who will you need to be able to effectively communicate with at work?

Co-Workers, vendors, and customers

Yourself

Just co-workers

Just customers

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is workplace communication?

Doing payroll at work.

The transmitting of information between one person to another person or group.

Typing your speech at work.

Texting your friends while at work.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the different way we communicate at work?

Phone, email, text, written documents

telegram

signals

signs

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

We should not keep the caller on hold for more than

5 minutes

8 minutes

10 minutes

a few minutes

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to properly answer the phone at work?

Because it is your job.

Almost every employee has to answer the phone at some point.

To work on your communication skills.

Because the call may be for you.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to answer the phone properly at work?

Because the way you answer is a reflection of the company.

To show that you have good communication skills.

To make sure you get a raise.

It makes you feel better.

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