chapter 18 quality phlebotomy

Which of the following terms describes the quantitative methods used to monitor the quality of procedures?

• quality phlebotomy

• quality control

• quality enhancement

• quality assurance

Patient preparation, collection, and specimen transportations Protocols are all part of which of the following?

• Quality phlebotomy

• Quality control

• Quality enhancement

• Quality assurance

"Customers" of the clinical laboratory include all of following, except:

• the physicians

• the patients

• the families

• other health care providers

Quality assurance programs are mandated by which of the following organizations?

• OHSA

• COLA

• TJC

• CDC

Which of the following contain protocols and other information about tests performed in the lab, the reason for test performance, specimen requirements, collection methods, and required equipment and supplies?

• floor book

• procedure manual

• maintenance logs

• QA manual

Which of the following contains information pertinent to coordination of nursing staff and laboratory staff?

• floor book

• procedure manual

• maintenance logs

• QA manual

The phlebotomist receives a request to perform a sweat chloride test on a 2-year-old child and wants to refresh her memory before performing the test. The phlebotomist consults the.......before going to the child's room.

• physician

• procedure manual

• floor book

• delta check

As a phlebotomist you are responsible for monitoring and controlling variables that impact your scope of practice in the collection of quality specimens. Which of the following variables is the phlebotomist most responsible for controlling?

• pre-analytical variables

• analytical variables

• postanalytical variables

• none of the above

which of the following is not a pre-analytical variable?

• requisition handling

• patient preparation

• specimen analysis

• specimen collection

the phlebotomist is working in the outpatient department and is informed by the patient that the physician forgot to mark one of the

• Add it to the requisition based on information from the patient

• Perform the venipuncture drawing only those tests ordered

• Send the patient back to the phyisican's office to have the test added

• Call the physician's office to confirm the tests to be performed