You receive a call from the customer. You need to complete security with them, which of the following examples should be used to correctly complete ID&V with the customer?

• Account number, purchase price, callers name

• Account number, repayment type, product selected, loan amount

• Customers full name, first line of mortgage address, purchase price

• Customers full name, loan amount

When asking the caller to confirm the customers full name, what is not required?

• First name

• Middle name

• Surname

What does it mean to have dual representation?

• It means that the client can use their chosen broker and that Santander will appoint their own broker to liaise with the clients broker.

• It means that the client can use their chosen solicitors and that Santander will appoint their own solicitors to liaise with the clients solicitors.

• It means that the client can use their chosen surveyor and that Santander will appoint their own surveyor to liaise with the clients surveyor.

What does LMS stand for?

• Loyal Mover Scheme

• Legal Marketing Services

• Lenders Marketing Statement

Which two circumstances must a direct debit mandate be completed?

• When the broker phones up to provide DD details

• Joint account where both signatures required

• Single Account

• Business Account

If you change the customers direct debit details over the phone, do they get a letter to confirm this amendment?

• Yes

• No

What does the abbreviation RTB stand for?

• Right to buy

• Rent to buy

• Right to borrow

Customer calls to enquire about the progress of their Change of Borrower application. You can see on the system that we are just waiting on the paper work from the solicitors to seal the change of borrower. What is this form called?

• Deed of Consent & Charges

• TR1

• H2B Document

Mr Anderson calls as he has a COB going through with funds to remove Mrs Anderson. We have received the TR1 and NOE. Mr Anderson wants to know if there is anything we are still waiting on before we can complete?

• We are awaiting the deed of consent and charges document.

• We are awaiting the product fee payment.

• We are awaiting the signed customer acceptance letter.

Who can make amendments to the title deeds?

• The broker

• The customer

• The solicitor

• All of them