Wave26A - Week 3

A customer can pay the bill over the phone using?

• debit

• prepaid

• credit

• cash

If customer mails a payment, how many days before it will be posted on our system?

• 10 days

• 11 days

• 5 days

• 24 hours

If customer pays the bill at the store, how much is the charge?

• $8.00

• $16.00

• $0.00

• $20.00

To avoid the $8.00 support fee, customer can pay the bill using?

• SIVR

• www.t-mobile.com

• T-Mobile App

• T-Mobile Tuesday App

Payment Activities icon definitions - Blue

• Payment Transfer

• Payment Refund

• Missing Payment

• Partial Payment Transfer

For active accounts, the previous 24 months of payment history can be obtained at MyT-Mobile.

• True

• False

If the customer processes a payment and sets up an arrangement at the same time, we will waive the $8.00 support fee for?

• Payment

• Payment Arrangement

• Both

To qualify for PA, account must be?

• not more than 30 days past due

• not more than 31 days past due

If payment and payment arrangement are not possible as an option to secure the account, what can we offer next?

• PTP

• Check if EPS is available

• tell them about transferring the account to a different carrier

To qualify the account for EPS, customer must pay 25% of the?

• past due or balance in full

• half of the past due

• oldest past due balance