HTMP 1 CH 8 Housekeeping

As an executive housekeeper, you would be responsible for:

• Focusing employee activity on departmental goals

• Interviewing, selecting, and hiring employees

• developing a budget

• all of the above

What two areas is the executive housekeep responsible for establishing housekeeping standards?

• Performance and Productivity

• Performance and Quality

• Productivity and Quality

• Productivity and Effectiveness

The housekeeping department has the _______ of employees

• smallest number

• largest number

• largest turnover rate

• smallest turnover rate

________________ are the services or items offered to a guest during their stay

• Benefits

• Gifts

• Items for purchase

• Amenities

What is the main product a hotel property sells?

• Towels

• Amenities

• Guestrooms

• Food and beverage

How many steps are there in the guest room cleaning sequence?

• 5

• 4

• 3

• 2

The following is not part of the guest room cleaning sequence

• Load the housekeeping cart with supplies

• Dust, vacuum and empty trash

• Post chargest to guest folio

• Restock amenities

_________ are meant to catch any problems that may have been overlooked during cleaning.

• Guestroom audits

• Room inspections

• Quality controls

• Engineering audits

The housekeeping and ____________ department must work together to make sure that guest rooms are properly maintained

• Security

• Front Desk

• Maintenance

• AllNone of the above

A _________ provides linen supplies for room attendants and stocks guest room floor closets.

• Floor supervisor

• Turndown attendant

• Laundry manager

• Floor attendant