Which of the following security threats includes suspicious activity, such as reviewing someone’s screen display without permission?

• Malware

• Shoulder surfing

• Phishing

• Password cracking

Which of the following application types is MOST often used for doing a mail merge?

• Word processor
• PDF software
• Presentation software
• Personal information manager

Which of the following storage methods provides the HIGHEST redundancy and availability?

• Cloud-based storage
• Storage Area Network
• Locally attached storage
• Network Attached Storage

A technician has added an external hard drive to a personal computer. The hard drive is powered on, but the computer does not see the new hard disk. Which of the following is the FIRST thing the technician should check?

• The data cable
• The hard drive firmware revision
• The OS version for compatibility
• The power cable

A user, Ann, calls the manufacturer of a software product she purchased, but is denied assistance because the product is no longer supported. Which of the following options is a BEST next choice?

• Online user forum
• PC manufacturer’s website
• Original instruction manual
• P2P software sharing service

A user is accessing an online bank account for the first time via an Internet browser. Which of the following should the user check? 

• Lock symbol in the address bar
• Exclamation point on the status bar
• HTTP before the URL
• Skull/crossbones symbol in the corner

Which of the following connections provide data with the MOST secure protection from interception?

• Wired
• WiFi
• IR
• Cellular

Which of the following is a file on a computer that links to another program or file somewhere else on the same computer?

• Shortcut
• URL
• Attachment
• FTP

Which of the following device types is needed within a computer to read information on a CD-ROM?

• Optical drive
• Video card
• Solid state drive
• Network card

Which of the following is used for temporary storage of program data that is cleared when the computer is turned off?

• System memory
• Hard drive
• SSD
• CPU