Customer Service

Customer Service

University

17 Qs

quiz-placeholder

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Customer Service

Customer Service

Assessment

Quiz

Other

University

Medium

Created by

Manar A

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17 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is most likely to help in calming an angry customer when face to face?

Crossing your arms

Rapid nodding of the head

Slow nodding of the head

Smiling

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which statement about customer service is correct?

Excellent customer service results in a more positive business

reputation.

Excellent customer service results in more promises and

therefore more lawsuits.

Excellent customer service results in fewer loyal customers.

Excellent customer service results in lower wages.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

8. What is the main purpose of customer service?

a. To meet needs and expectations.

To deliver standards.

To work as part of a team.

To increase sales

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is one of the most effective and least expensive ways to market a business?

In-theater advertising

Effective customer service

Glossy, colorful, professional brochures

One-on-one sales calls

5.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

An example of how to provide good customer service is...

Greeting customers in a friendly manner

Hiding in the stock room

Talking about customers with colleagues

Following a formal procedure for dealing with complaints

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is a way to gain customer satisfaction?
Confidence in service
Not dealing with problems
Slow service
Long queues

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is not a way to provide consistent and reliable service?
Product knowledge
Dealing with problems
Long waiting time
Short waiting time

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