Business English Chapter 4 Review

Most business messages promote goodwill, but all of them are written to inform.

• True

• False

Tags

CCSS.RI.11-12.7

CCSS.RI.8.7

CCSS.RI.9-10.7

CCSS.RL.11-12.7

CCSS.RL.9-10.7

The main idea of a well-written business message is in the first sentence.

• True

• False

Tags

CCSS.RI. 9-10.2

CCSS.RI.11-12.2

CCSS.RL.11-12.2

CCSS.RL.8.2

CCSS.RL.9-10.2

A receiver-oriented message contains mostly first-person pronouns, such as we and us.

• True

• False

Tags

CCSS.RI. 9-10.6

CCSS.RI.11-12.6

CCSS.RI.8.9

CCSS.RL.11-12.6

CCSS.RL.9-10.6

A message organized in direct order includes the main idea followed by supporting information.

• True

• False

Tags

CCSS.RI.11-12.5

CCSS.RI.6.5

CCSS.RI.7.5

CCSS.RI.8.5

CCSS.RI.9-10.5

During the drafting stage, the writer's goal is to get ideas down on paper.

• True

• False

Only positive messages need to have a positive tone; negative messages can only be negative in tone.

• True

• False

Tags

CCSS.RL.11-12.4

CCSS.RL.6.4

CCSS.RL.7.4

CCSS.RL.8.4

CCSS.RL.9-10.4

Using a person's first name is considered friendly, even if you are not well acquainted or if the person introduced himself using his last name.

• True

• False

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

The words police officer, technician, and server are all neutral, or unbiased.

• True

• False

Tags

CCSS.L.3.3A

CCSS.L.4.3A

CCSS.L.5.3A

CCSS.L.6.3A

CCSS.L.6.3B

The language in business communications should be more formal than the language we use in normal business conversations.

• True

• False

Tags

CCSS.RI.11-12.5

CCSS.RI.6.5

CCSS.RI.7.5

CCSS.RI.8.5

CCSS.RI.9-10.5

Each sentence in a business communication should express one clear thought.

• True

• False