MKT 2.11 & 2.12 Quiz

What is often one of the first steps in processing an incoming telephone order?

• Checking for availability

• Explaining pricing policy

• Describing each item

• Obtaining customer's name

A small computer business does not stock the computer printer that a customer has requested. What should the sales representative do?

• Take the customer’s telephone number, and call if the business

  decides to stock the printer

• Offer the customer free ink cartridges if a computer is purchased

• Tell the customer to try another business or competitor

• Offer to call the printer’s manufacturer to check availability and

  delivery dates

When a customer's special order arrives, another customer who is on hand at the time asks to buy the item. What should the salesperson do?

• Hold the item for the original customer and offer to place an order for the new customer

• Sell the item to the new customer and refund the original customer's

  money

• Hold the item for the original customer and get the new customer's

  name and address

• Sell the item to the new customer and reorder for the original

  customer

What is usually an important step in processing a customer’s telephone order?

• Asking personal questions

• Calculating gross profit

• Checking product availability

• Ending the call quickly

If Shari wants to make sure that she knows which customers' orders she is taking on the telephone, what is the first step in processing the orders that would help?

• Checking for availability

• Explaining pricing policy

• Describing each item

• Obtaining customer's name

A chair was purchased for $279, and the tax rate is 6%. What is the amount of tax?

• $15.34

• $16.74

• $15.86

• $14.74

A customer purchased dining room furniture that retails for $750 at 33% off. The sales tax rate is 5%, and delivery is $25. What is the total cost of the purchase?

• $527.50

• $527.63

• $552.63

• $553.88

A 589-pound shipment is sent by motor freight at a rate of $11.56 per 100 pounds. What are the shipping charges?

• $66.08

• $67.08

• $68.09

• $69.09