WRS - Job Specific Technologies & Telecommunications: Part I

An example of a desktop computer operating system is:

• Microsoft Office 2012

• Dell Computers

• Windows 8

• Adobe Flash

Netiquette - proper online etiquette of proper way of doing things online

If you receive an email from a client accusing you of not doing your job, it is best to:

• Respond immediately

• Cool off and then call the client to discuss the situation calmly

• Not respond to the email

• Forward the email to others to warn them about this client

You work at an accounting company and are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after only one day of using the new tablet. What is the first course of action?

• Look for the operating manual to figure out what is wrong

• Email a friend who is an IT expert and seek assistance

• Tell your co-worker about the problem and ask for help

• Inform the IT department about the computer problem

What is the meaning of CPU?

• Central Processing Unit

• Critical Processing Unit

• Crucial Processing Unit

• Central Printing Unit

When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what?

• Copyrighted material

• Low vision

• Careless

• Anger

True or False

It is not important to have basic typing or emailing skills in the modern workplace.

• True

• False

• Maybe

• Sometimes

The other name for a hard disk is:

• Compact disc

• Fixed disk

• Hard drive disk

• Floppy disk

What are these images called?

• Clipart

• Pics

• Icons

• Taskbars

What is the term used to describe the process of organizing documents in some order to recall or find them later?

• Filing

• Delete

• Documentation

• Process recall

Who is a telecommuter?

• Another term for a workplace carpool

• An employee that works at home while communicating with the workplace by phone, fax or modem

• A company expert on using virtual reality technology

• A commuter that parks their personal transportation to take public transportation to work