English for Workplace Communication

What is communication?

• a process of understanding and sharing ideas, opinions or information

• a process of knowing and sharing ideas, opinions or information

• a process of applying and sharing ideas, opinions or information

• a process of remembering and sharing ideas, opinions or information

Which of the following is included in formal oral communication?

• face-to-face conversation

• telephone conversation

• classroom lectures

• discussion that take place at business meeting

How do we communicate verbally?

• texting

• having a conversation

• listening to people

• writing things down

Misha is resigning from her company. Which is the best way for her to communicate this information?

• Text her supervisor.

• Speak to her supervisor in person.

• Send a group email to the entire company.

• Leave a sticky note of her supervisor's desk.

Ahmad is attending a work meeting. When is it appropriate for him to use his smartphone?

• If the meeting is boring.

• If the speaker cannot see him using it.

• If his supervisor is not present.

• If the meeting specifically requires the participants to access information online.

Zaiton works at an accounting office. Which of the following should she do before sending a work-related email?

• Check that the names and addressed of the intended recipients are correct.

• Ensure the email has subject line, required attachments, a pleasant greeting, and her contact information.

• Proofread and check for confidential information in the email and it's attachments.

• All of the above.

Ramlan works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?

• "Please hold."

• "Can I call you back later?"

• "Thanks for calling XYZ Sports. This is Reggie. Can you please hold for one moment?"

• "XYZ Sports. What do you need?"

Kiah is careful of how she communicates with people at work. Which is an example of positive nonverbal communication?

• Smiling and nodding.

• Asking and answering questions.

• Crossing her arms and sighing.

• Rolling her eyes and frowning.

Sabarudin needs to place a non-urgent order with the sales representative at an office supply company. What should Josh do if the representative does not answer the phone?

• He should call every 10 minutes, but he should not leave a voicemail message.

• He should leave a voicemail message that includes his name, company name, phone number, and reason for calling.

• He should send a text message and an email after he leaves a voicemail message.

• He should call the representative's supervisor if the representative has not returned his phone call in 15 minutes.

Zamani is a computer technician. An older customer is asking the same questions repeatedly. What should Zamani do?

• Tell the customer, "You already asked that question."

• Sigh and roll her eyes at the customer.

• Try using different words, a drawing, or a demonstration to answer the questions.

• Stop answering the questions and walk away.