Resolving Conflicts-Lesson 4 Character Playbook

Which of the following is true about conflicts?

• They can happen internally, within yourself

• They never occur with people you are really close to

• They can occur because of hurt feelings or differences in opinions

• . Both A and C

True or False: Conflicts can be difficult to resolve when people have strong emotions

• True

• False

Which of the following is a good strategy for preventing a conflict from getting out of control?

• Stopping to consider how the other person is feeling

• Keeping your thoughts, feelings or concerns to yourself

• c. Focusing on identifying who is right and who is wrong

• All of the above

When resolving conflicts, you can use "I" statements to:

• Get your points across while being sympathetic to the other person

• Express how the other person's personality makes you feel

• Describe a person in negative ways

• None of the above

A solution to a conflict where both people are happy is called a:

• Win-Win

• Win-Lose

• Lose-Lose

During a conflict, sometimes each person eases up to come to a solution. This is referred to as:

• Mediation

• Negatation

• Comprise

Good apologies are:

• Full of Excuses

• Genuine

• Specific

• Both Genuine and Specific

Which of the following statements about compromising is true?

• We should never compromise if it means breaking important rules, or risking our safety

• Compromises always leave both people unhappy

• It's okay to compromise our deepest values in order to resolve conflict

A solution to a conflict where one person is happy and one is not

• Win-Win

• Win-Lose

• Lose-Lose

A solution to a conflict where both people are unhappy

• Lose-Lose

• Win-Win

• Win-Lose