Organizational behavior Rev 2

The communication process involves a sender, a receiver o receipient, the medium or channel and the feedback.

• True

• False

The absence of feedback during the communication process can constitute "noise"

• True

• False

Examples of failures in the communication process can be...

• Noise: misinterpretations because of cultural messages

• Semantic errors

• Gossip from the sender of the receiver

• All of the answers

It is not a purpose of the corporate (organizational) communication...

• To promote open dialogue

• To inform about changes

• To establish confident relationships

• None of the answers

Formal channels don't follow hierarchy

• True

• False

Effectiveness of communication does not guarantee efficiency or vice versa.

• True

• False

Communication is relevant to manage change and avoid change resistance

• True

• False

Two of the greatest challenges of today's organizations are...

• Different generations and globalization (diversity)

• Cost management and different generations

• Internationalization and cost management

• Individual behavior and costs

The challenge of managing different generations entails getting to know different ways of communicating and working together

• True

• False

Three elements of structure are

• Artifacts, values and assumptions

• Line of command, power-distance, job division

• Hierarchy, values, power

• Structure, power, job-division