HPE Datacenter Care

What is HPE Datacenter Care?

• Environmental-wide support experience

• Product specific support

• Product specific reactive support

• Product specific proactive support

What are the resources from delivery included in the DC Account team?

• ASM and TAM

• ASM, COE and DHS

• TAM and DHS

• ASM, TAM and DHS

What are the core deliverable for the Datacenter Care Service?

• Assigned account team, enhanced call handle, DC portal priority access, and digital learning 2 seats/year

• Assigned account team and digital learning 2 seats/year

• Assigned account team, DC portal priority access, and digital learning 2 seats/year

• Only the Assigned account team

What were the objectives of DC 2.0 Initiative?

• Add new value services and make it easier to sell DC

• Add new deliverable to complement DC core experience

• Create new DC offers

• Simplify the DC back-office process

What are the Solution Blocks?

• Guidance principles between HPE and Partners relation, aka ROE

• A way to consolidate all products under the same contract agreement, aka Co-terming

• Offers that extends the DC core bringing expertise on specific technologies/services, aka New Value

• A way to include a new product under a DC support contract, aka DC Add-on

Is DC Multivendor Services a Solution Block?

• Yes

• No

What is the service level that provides the most advanced support experience in the Pointnext portfolio?

• Foundation Care

• Proactive Care

• Proactive Care Advanced

• Datacenter Care

The Statement of Work (SOW) is

• Official legal document

• Describes what and how HPE commits to deliver services to the customer - custom

• Requires signature from the customer and HPE business representative

• All of the above