HPE Datacenter Care

HPE Datacenter Care

Professional Development

8 Qs

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HPE Datacenter Care

HPE Datacenter Care

Assessment

Quiz

Specialty

Professional Development

Easy

Created by

Rose Fasanelli

Used 10+ times

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is HPE Datacenter Care?

Environmental-wide support experience

Product specific support

Product specific reactive support

Product specific proactive support

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the resources from delivery included in the DC Account team?

ASM and TAM

ASM, COE and DHS

TAM and DHS

ASM, TAM and DHS

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the core deliverable for the Datacenter Care Service?

Assigned account team, enhanced call handle, DC portal priority access, and digital learning 2 seats/year

Assigned account team and digital learning 2 seats/year

Assigned account team, DC portal priority access, and digital learning 2 seats/year

Only the Assigned account team

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What were the objectives of DC 2.0 Initiative?

Add new value services and make it easier to sell DC

Add new deliverable to complement DC core experience

Create new DC offers

Simplify the DC back-office process

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What are the Solution Blocks?

Guidance principles between HPE and Partners relation, aka ROE

A way to consolidate all products under the same contract agreement, aka Co-terming

Offers that extends the DC core bringing expertise on specific technologies/services, aka New Value

A way to include a new product under a DC support contract, aka DC Add-on

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is DC Multivendor Services a Solution Block?

Yes

No

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the service level that provides the most advanced support experience in the Pointnext portfolio?

Foundation Care

Proactive Care

Proactive Care Advanced

Datacenter Care

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